Most of us try to avoid confrontation, and for good reason. But sometimes a difficult conversation is necessary, and knowing what to say... and what not to say, can make the difference between resolving a problem and making it worse. In this Whisper Shot, Rob shares a six-step process for handling confrontation professionally, from opening with “I need your help” and focusing on the facts to presenting a reasonable solution and gaining agreement. Whether you're dealing with a difficult conversation at work or a challenging relationship, this approach gives you a clear path toward resolution.
Most of us try to avoid confrontation, and for good reason. But sometimes a difficult conversation is necessary, and knowing what to say... and what not to say, can make the difference between resolving a problem and making it worse.
In this Whisper Shot, Rob shares a six-step process for handling confrontation professionally, from opening with “I need your help” and focusing on the facts to presenting a reasonable solution and gaining agreement. Whether you're dealing with a difficult conversation at work or a challenging relationship, this approach gives you a clear path toward resolution.
In this quick, six-minute Whisper Shot, you’ll learn:
To learn more about Rob and his work, visit www.ThePresentationWhisperer.com